Shipping and Return Policy

Exclusivity: Shipping in Bhubaneswar

We offer exclusive shipping in Bhubaneswar. Orders are shipped within 1 day of being received and delivered within 24 hours from the time of dispatch from the warehouse.

#1 Shipping within India

We dispatch orders within 2 working days of receiving them. Our working days are Monday to Friday, excluding public holidays. Orders received on Sunday or holidays are dispatched the following Monday or the next working day.

Some exceptions:

• Delivery to metro cities takes 3-5 days, while non-metro locations may take 7-10 days from the date of shipping.

• During busy periods such as holidays or unforeseen circumstances, there may be delays in processing your order.

• For items not in stock, it could take 1- 2 weeks for the item to be dispatched.

In all these cases, we will keep you informed via email or call.

#2 International Shipping

We ship to most countries outside India, particularly to the USA, Europe, Singapore, and the Middle East.

• For international shipments, the shipping and delivery costs are to be borne by the customer. There may also be handling charges, as our products must go through airport clearance in India.

• These costs depend on the weight of the consignment as well as the country/zone of delivery. They will be indicated on the Checkout screen when you’re completing the order on www.curiblox.com.

• If you are placing an international order, please provide the proper import documents required in the country of delivery. You will also be solely responsible for getting clearance in case the consignment is stopped by customs authorities in the country of delivery.

• Owing to numerous variables, including prerequisites of each country and the import clearance documents provided by the customer, we are unable to estimate the time of delivery for international shipments.

Alternatively, customers residing in the American subcontinent (Canada, USA, and Mexico) and UAE can place orders for Curiblox products via Amazon.com and Amazon.ae.

#3 Returns, Refunds & More

• Returns & Refunds: We do not offer returns and refunds. If any items from the delivered order are missing or damaged, please contact us within 24 hours of receiving the item to request a replacement. Purchases made during our sale period are non-refundable and non-returnable, except in cases of transit damage. If your item arrives damaged during transit, please reach out to us within the mentioned time period for us to take action. Each case during the sale period will be handled individually. Please note that we do not accept returns or provide refunds for damage to product packaging during transit.

• Replacement: The item must be unused and in the same condition as when you received it to qualify for a replacement. Additionally, it must be in its original packaging.

• Process for Replacement: We will arrange for a pick-up. If reverse pickup is not possible in your area, please send the product yourself. When the bill is shared with us, we will reimburse the shipping costs.

For any further information, please contact us at care@curiblox.com or call us at +91-9078772311.

3.1 Cancellation Policy

In case you want to cancel an order, please email care@curiblox.com or call us at +91-9078772311 within 12 hours of placing the order or before the order is shipped out. If you place a cancellation request after 12 hours, we will be unable to recall it.

Curiblox reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment made.

If a non-delivery or late delivery occurs due to an incorrect or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.

3.2 Returns Policy

We do not accept return requests due to the nature of the materials and the usage of the products. To ensure hygiene, especially since these products are for children, we do not take back any products unless there is transit damage. Books are also non-returnable. Return requests placed after 12 hours of receiving the item are non-refundable and non-exchangeable.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please ensure you are returning the product for a genuine reason. 🙂

• If the product is damaged:

  • In case you receive a damaged product, please email us with a photo of the product and the Order ID at care@curiblox.com within 4 hours of receiving the product.

  • We can offer you a replacement, repair, or refund.

    • For a replacement, we will pick up and replace the product free of cost.

    • For a refund, it will be credited to your original method of payment within 7 working days.

    • For repairable products, we can assist at no additional cost. You will need to bear only the cost of shipping the product to us and back to you after repairs are made.

Our products are designed to be strong and crafted with care. However, they may break or suffer damage if handled roughly or with more force. If the product is damaged after use (4 hours or more after purchase), we will not accept a return or offer a refund.

Please note: We reserve the right to reject return requests from customers in case of frequent returns (>3 returns in a financial year). Some pin codes are not feasible for reverse pickup, and in such cases, you will need to ship the product back to us. We do not offer reverse pickups outside India.

#4 Using Coupons & Offers

• Curiblox coupons are applicable only on purchases made on www.curiblox.com.

• Only one coupon code may be used per order.

• Products with slashed pricing are not eligible for further discounts.

• Some coupon codes have expiry dates; please ensure you use them before their validity expires.

• Some coupon codes exclude certain categories, such as books or gift cards.